As we hold no surplus stock, it is our pleasure to create your garment following receipt of your order. This is so we have as little waste as possible.
For our Racing Couture line, we aim to create and dispatch your newly made item within 10 working days, but will inform you immediately otherwise. For example, if our turbo-charged sewing machines need refueling.
For our custom built jeans in the Workshop, we endeavor to create your garment in the shortest time possible but please be aware there is a waiting list. However we will be in touch to guide you through the process, showing you behind the scenes imagery along the way, inform you of lead times and to give you an estimated dispatch time.
We thank you for your understanding that great things take time to build.
Your item will be carefully wrapped and packed in a neutral outer mailer bag, to protect your shipment. We take great care with packaging and have chosen compostable and biodegradable to lessen our carbon footprint. They’re made from plant-based materials and break down in compost within 90 days!
We ship worldwide direct from the WRECKREATION studios in the North of England, using Royal Mail Special Delivery in the UK and Royal Mail International Tracked & Signed for the rest of the world.
When your garment is ready to be dispatched, we will personally email you with your tracking number so you can follow your items journey.
UK – Next working day following dispatch – £4.50
Europe – 3 – 5 working days after dispatch – £12.50
USA & Canada – 5 – 7 working days after dispatch – £14.50
Rest of the World – 7 – 10 working days after dispatch – £16
You have 30 days upon the dispatch of your order to contact us should you not receive it.
Please note, for delivery addresses outside of the UK, duty and import taxes may be levied once a shipment reaches your country. These additional fees are the responsibility of our customer and have to be paid on delivery of your order. We recommend you contact your local customs authority for more information.
We hope you love your unique piece of WRECKREATION which was made just for you. We strive to make all of our garments to the highest of standards.
But if it isn’t love at first sight, you are welcome to return your item within 14 days from the date of delivery for a full refund, providing the garment is in its original condition, unworn, unwashed and in its packaging. Please contact firstname.lastname@example.org for further proceedings.
As an independent fashion house, we are not able to cover the cost of returns postage, so it is advised to retain all tracking information and proof of postage to ensure returned items arrive safe and sound. Refunds will be issued upon receipt of the product.
Refunds and returns are not available for our custom built Workshop jeans, due to the individual qualities of each garment. However, once the garment has been worn-out by your standards, you are welcome to send the item back to us for a discount off your new order. Please contact us about our Wreckreated Program for further details.